Help Center
Most answers are below. For anything else, our team usually responds within one working day.
Frequently asked questions
How do I request a property tour?▾
Open any listing and tap Request Tour. Pick a preferred date and time and send your details. The landlord can either propose up to five time slots, schedule the tour directly, or decline.
What documents do I need to verify my account?▾
A government-issued ID (passport, driver's licence, or national ID) and a recent utility bill are accepted. BVN/NIN can also be used. See the verification screen in the mobile app for the full list.
How are payments processed?▾
Payments go through Paystack or Flutterwave for cards and bank options. Bank transfer and cash are recorded as pending and verified manually by the landlord. We never store your full card number.
Can I cancel a booking after I've paid?▾
Yes. Cancellation rules and refund amounts depend on how close to the start date you are. The full breakdown is in our Refund & Cancellation Policy.
How do I list my property?▾
Sign in, open the profile tab, and tap Add New Listing. The wizard walks you through type, details, pricing, location, photos and amenities. You need a landlord or agent role on your account.
I think I've been scammed. What do I do?▾
Stop all communication and email safety@peacoqs.com with the listing URL, the conversation, and any payment references. We respond to urgent reports within 24 hours and work with the gateways and EFCC where appropriate.
How do I delete my account?▾
Email privacy@peacoqs.com from the address on your account. We will close it and delete data we are not legally required to keep, in line with our Privacy Policy.